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Returns

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I hope that you will be delighted with your order. However, if for any reason you are not completely satisfied I am happy to offer a refund or replacement on all goods returned within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. The condition of the goods being returned will be considered when making a refund.

VARIATIONS BETWEEN PRODUCTS

Sometimes you may notice minor changes to products between batches. These are caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of my commitment to using natural ingredients.

SENSITIVITY

Plant ingredients are made up of a number of components, while sensitivities to ingredients are rare, they can occur. People are often unaware of the exact ingredient, which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Skin is more sensitive during hormonal fluctuations, pregnancy, menopause, seasonal variation and while taking medication.

SENDING A RETURN

Should you wish to cancel your order or return goods that may have arrived damaged, please notify me within 14 working days beginning with the day following the day of delivery to you.

Step 1: Please email info@katerinasteventon.com providing your Paypal Transaction ID, the goods which are being returned and the reasons why.

Step 2: Once you have received confirmation from the Independent Skincare Consultancy Ltd., please return the product(s) to: Independent Skincare Consultancy Ltd., 30 Woodlands, Beverley HU17 8BX. I recommend that your return your items by recorded delivery as I cannot be held responsible for returned goods that do not reach me.

Step 3: On receipt of the returned goods you will be refunded the amount paid for the goods. This could take up to 30 days, although it will be actioned immediately. I do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed only in case of damaged, faulty or incorrectly supplied goods.

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