Terms and Conditions
ACCEPTANCE AND INSPECTION OF YOUR ORDER
If unable to fulfil your order following the acknowledgement detailed in DELIVERY AND RETURNS information, you will be contacted by email or telephone advising you of this. I may not accept your order if an item you have ordered is out of stock, if identified a product or pricing error or if unable to obtain authorisation for your payment. Please note that I reserve the right to reject any offer to purchase by you at any time. Please inspect your products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify me within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. Your statutory rights are not affected.
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send me a notice of cancellation in writing and return the goods in their original, unopened and unused condition. For further details of how to return merchandise please see our returns policy. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email. Your statutory rights are not affected.
All clients must complete a Screening Questionnaire before their first treatment.
48 hours’ notice of cancellation is required for all appointments.
Notice of between 24 and 48 hours will require a 50% payment of the session fee.
Notice of less than 24 hours’ notice will incur full payment of the session fee.
If the client is late for an appointment, this will not be extended.
If Dr Katerina Steventon is late, additional time will be added to the session or to subsequent sessions.
Cash or Cheque payments only. Cheques to be made payable to Dr Katerina Steventon.
Packages must be booked and paid